Help Center
OliviaSkin.Co Q&A
Quick answers about orders, shipping, returns, and product use. If you don’t see your question, message us and we’ll help.
Frequently Asked Questions
What if it doesn’t work for me?
Every skin is different. If you feel your product isn’t a match, contact us within 30 days of delivery and we’ll guide you through the best next step.
We may suggest simple adjustments (routine, frequency, settings) first — and if you’re still not satisfied, we’ll help with a return request according to our Return & Refund Policy.
What’s included in the box?
Each order includes the product(s) you purchased plus any listed accessories (for devices: typically controller/cable and a user manual).
If your product has multiple components, the included parts will be listed on the product page.
Where do you ship (USA/UK/Europe/Australia)?
We ship internationally — including United States, United Kingdom, Europe (EU/EEA), Australia, and the rest of the world.
How long does delivery take?
Processing: typically 1–3 business days.
- United States: 5–12 business days
- United Kingdom: 5–12 business days
- Europe (EU/EEA): 6–14 business days
- Australia: 7–15 business days
- Rest of World: 7–20 business days
Delivery times are estimates and may vary due to customs, carrier delays, weather, or peak season.
When will tracking update?
Once your order ships, you’ll receive a tracking number by email. Tracking may take 24–72 hours to update after dispatch.
What is your return window?
You can request a return within 30 days of the date your order is marked as delivered, subject to eligibility and hygiene conditions.
Are your products only for women?
No — our products can be used by anyone. Choose what fits your goals and comfort.
Is LED light safe to use?
LED light therapy is generally considered safe when used as directed.
If you are pregnant, have a medical condition, are taking photosensitizing medication, or have concerns, consult a healthcare professional before use.
Will I pay customs or extra taxes?
Depending on your country, customs duties or import taxes may apply.
If any fees are required by local authorities or carriers, they are the responsibility of the customer.
Need help right now?
Email: ooliviaskin.co@gmail.com • Phone: +353 89 982 1882
Typical response time: within 48 business hours (Mon–Fri)
Real gifting moments customers loved
Short notes that reflect how people use OliviaSkin.Co products in real life.
Emily R.
“I bought the GloriousLift™ mask as a gift for my mom — she was genuinely excited. Shipping took about 8 days, and it arrived in perfect condition.”
Jason M.
“Bought it for my girlfriend for Valentine’s Day — best gift I’ve given in years. She uses it at night while watching Netflix and loves how easy it is.”
Sophia T.
“My grandma is 70 and I ordered it for her after she mentioned wanting ‘something for firming.’ After the first month, she said she could see a difference and was so happy.”
Ava K.
“Honestly, my delivery took 12 days and I thought it wouldn’t arrive — but it did. The packaging was great and after a few weeks I’m really happy with the results.”
